We want you to be fully satisfied.
Purchase With No Worries.
If you are not satisfied with a controller or product you purchased, you may return it within 30 day of delivery for a full refund of the purchase price. No more guessing games, buy it and you decide whether it's for you. This is just one more reason to choose Gamers Option. Please read the rules and limitations below.
How to Return Your Order:
Please contact Gamers Options via email by sending your inquiry to firstname.lastname@example.org as well as your order number with Gamers Option (GO-XXX) and a detailed description as to what is wrong with the product. You will be given an RMA number as well as instructions on how to return the product. Please understand a return cannot be provided without an RMA number.
You will then ship your product to Gamers Option at the address below with your RMA number inside the package.
Commerce, MI 48382
A Gamers Option representative will always be ready and willing to help with any return questions/concerns. Gamers Option's number one priority is customer satisfaction. We try to keep in contact with every customer within a 24 hour basis. We ask for your patients as we dedicate ourselves to each and every customer.
Rules and Limitations:
Gamers Option does not accept a return for a product that shows ANY sign of wear. We retain the right now fully inspect the controller for any form of damage including physical wear, cracks, scratches, scent, overall feel, functions, etc. Gamers Option will refund the price of the purchase at the price for that date minus shipping and handling costs. Gamers Option retains the right to charge a restocking fee for any returned order. We cannot accept a return that does not include a RMA number. Please see "How to return your order" to learn how to obtain one. Refund are usually processed and applied within 48 hours but may take up to two weeks. Buyer is responsible for shipping the product back to us, we will not send a return label. Refunds will only big given if the RMA number is obtained within 30 days of delivery. Only under certain circumstances will shipping and handling fee's be covered by Gamers Option.